Terms & Conditions
Last Updated: June 30, 2026
Welcome to Westbridge Market.
These Terms & Conditions (“Terms”) govern your access to and use of westbridgemarket.com (the “Website”) and your purchase of products from Westbridge Market.
Westbridge Market is operated by Xinyee Technology Co., Limited, a company registered in Hong Kong.
By accessing our Website, placing an order, or purchasing products from us, you agree to these Terms. Please read them carefully before making a purchase.
1. About Westbridge Market
Westbridge Market is an online store offering office equipment, business equipment, supplies, and related products.
The Website is operated by:
Xinyee Technology Co., Limited
Registered Address:
RM 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong
Customer Support Email: support@westbridgemarket.com
Phone: +852 2331 2930
2. Eligibility to Purchase
By placing an order through our Website, you represent that:
- You are legally capable of entering into a binding transaction;
- The information you provide during checkout is accurate and complete; and
- You are authorized to use the payment method submitted for the transaction.
You must not use the Website or place orders for fraudulent, unlawful, or unauthorized purposes.
3. Product Information
We make reasonable efforts to present product descriptions, specifications, images, availability, and other product information accurately.
However, minor differences may occur due to factors such as screen displays, product updates, packaging changes, or manufacturer changes.
Where product dimensions, compatibility, capacity, performance, or other specifications are important to your purchasing decision, please review the applicable product information carefully before placing your order.
If you have questions about a product, please contact us at support@westbridgemarket.com before purchasing.
Nothing in this section limits any rights you may have if a product is materially different from its description or is otherwise defective.
4. Prices
Unless otherwise stated, prices displayed on our Website are shown in U.S. Dollars (USD).
Product prices may change from time to time without prior notice. A price change will not affect an order that we have already accepted, except where an obvious pricing or technical error has occurred.
Applicable shipping charges are displayed during checkout.
For information regarding international import duties, taxes, customs charges, or brokerage fees, please refer to our Shipping Policy.
5. Pricing & Website Errors
We make reasonable efforts to ensure that pricing and other information displayed on our Website is accurate.
However, typographical, technical, pricing, inventory, or other errors may occasionally occur.
If we discover an obvious pricing or material product information error affecting an order before shipment, we may contact you for instructions or cancel the affected order.
If an affected order is canceled after payment has been collected, we will issue a refund of the applicable amount to the original payment method.
We will not knowingly fulfill an order at an obviously erroneous price where doing so would be unreasonable.
6. Placing an Order
When you submit an order through our Website, you are making an offer to purchase the products in that order subject to these Terms.
After you place an order, we may send an automated order confirmation acknowledging that we have received your order.
An automated order confirmation does not necessarily mean that your order has been finally accepted or shipped.
We may review orders before fulfillment for payment authorization, product availability, shipping eligibility, order information, fraud prevention, or other reasonable operational purposes.
7. Order Acceptance & Cancellation by Us
We reserve the right to decline or cancel an order before shipment where there is a reasonable basis to do so, including:
- Product unavailability
- Payment authorization failure
- Incorrect or incomplete order information
- An obvious pricing or product information error
- Suspected fraud or unauthorized payment activity
- Shipping or delivery restrictions
- An inability to fulfill the order
- Unusually large or irregular orders requiring additional review
If we cancel an order after payment has been successfully collected and no amount is otherwise properly due, we will refund the applicable amount to the original payment method.
We will not retain payment for products that we cancel and do not fulfill, except where otherwise permitted by applicable law.
8. Payment
Payment must be made using a payment method available through our Website at checkout.
By submitting payment information, you represent that you are authorized to use the applicable payment method and authorize the applicable charges associated with your order.
Payment may be subject to authorization, verification, fraud screening, or other checks performed by us or our payment service providers.
We may decline, hold, or cancel an order where payment cannot be authorized or where additional review is reasonably necessary.
The availability of a particular payment method does not guarantee acceptance of an order.
9. Fraud Prevention & Verification
To protect customers and our business from unauthorized transactions, we may conduct reasonable verification or fraud-prevention checks before fulfilling an order.
For certain transactions, we may contact the customer using the contact information provided with the order to verify order-related information.
If we cannot reasonably verify an order or believe a transaction may be unauthorized or fraudulent, we may delay fulfillment or cancel the order and refund applicable collected funds.
We will handle personal information used for these purposes in accordance with our Privacy Policy and applicable law.
10. Quantity Limits & Large Orders
We may limit quantities or review unusually large orders where reasonably necessary for inventory management, fraud prevention, shipping restrictions, or other legitimate operational reasons.
If an order requires additional review, we may contact the customer before fulfillment.
For larger business or commercial purchases, customers may contact us at support@westbridgemarket.com before ordering.
11. Shipping & Delivery
Orders are fulfilled and shipped from Hong Kong.
Our current order processing time, estimated transit time, shipping destinations, shipping charges, carrier information, tracking procedures, and other delivery terms are described in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Customers are responsible for providing complete and accurate delivery information.
12. Customs, Duties & DAP Shipments
Orders shipped from Hong Kong to the United States are shipped on a Delivered at Place (DAP) basis unless otherwise expressly stated at checkout.
Under DAP shipping terms, applicable customs duties, import taxes, brokerage fees, customs charges, or other import-related charges that may be assessed are not included in the amount paid to Westbridge Market unless expressly stated otherwise.
If such charges are assessed, they are the responsibility of the recipient.
Customers are responsible for complying with applicable import requirements and paying applicable import-related charges.
For complete information regarding DAP shipping, customs clearance, refused shipments, and import-related charges, please review our Shipping Policy before placing an order.
13. Customer Order Changes & Cancellations
If you need to request a change or cancellation after placing an order, please contact us at support@westbridgemarket.com as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins.
However, we cannot guarantee that an order can be modified or canceled once fulfillment has begun.
Once an order has shipped, it can no longer be canceled and must follow the applicable return process after delivery.
14. Returns & Refunds
Eligible return requests may be submitted within 14 calendar days of confirmed delivery, subject to the conditions described in our Return & Refund Policy.
For eligible change-of-mind returns, customers are responsible for return shipping costs.
We do not charge a restocking fee for eligible returns.
For approved claims involving products that are damaged, defective, or incorrectly supplied, Westbridge Market will be responsible for the applicable return shipping cost and will provide an appropriate resolution in accordance with our Return & Refund Policy.
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected and are issued to the original payment method.
Please review our Return & Refund Policy for complete eligibility requirements, procedures, exclusions, and refund information.
15. Refused Deliveries & Customs Clearance
Customers are responsible for accepting eligible deliveries and completing any required customs procedures associated with DAP shipments.
If a customer refuses delivery, fails to complete required customs clearance, or declines to pay applicable import-related charges, the shipment may be returned, held, abandoned, or otherwise handled by the carrier or applicable authority.
Where a shipment is successfully returned to us, refund eligibility will be determined in accordance with our Return & Refund Policy.
Where permitted by applicable law, actual non-recoverable shipping, return transportation, customs, carrier, or other applicable third-party costs may be deducted from an otherwise eligible refund.
16. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly at support@westbridgemarket.com.
We may request reasonable information, including photographs of the product or packaging, to help us evaluate and resolve the issue.
Eligible claims will be handled in accordance with our Return & Refund Policy.
17. Intellectual Property
The Website and its original content, including our branding, website design, text, graphics, logos, and other materials created or owned by us, are protected by applicable intellectual property laws.
Third-party trademarks, product names, manufacturer names, logos, and other intellectual property appearing on the Website remain the property of their respective owners.
Nothing on the Website grants you ownership of or a license to use our or any third party’s intellectual property except as expressly permitted by applicable law.
18. Acceptable Use
You may not use our Website to:
- Engage in fraudulent or unlawful activity;
- Attempt unauthorized access to the Website or related systems;
- Introduce malicious software or interfere with Website operation;
- Misrepresent your identity or payment authorization;
- Abuse our ordering, refund, promotional, or customer service processes; or
- Infringe the rights of Westbridge Market, other customers, or third parties.
We may restrict access or cancel affected transactions where reasonably necessary to address unlawful, fraudulent, or abusive activity.
19. Third-Party Services
Our Website may rely on third-party services for functions such as payment processing, shipping, website infrastructure, analytics, or other operational services.
Those third parties may operate under their own terms and privacy practices where applicable.
We are not responsible for third-party services to the extent that an issue is outside our reasonable control, but nothing in this section limits any responsibility that cannot lawfully be excluded.
20. Website Availability
We make reasonable efforts to keep our Website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access at all times. Temporary interruptions may occur due to maintenance, technical problems, security measures, third-party service disruptions, or circumstances outside our reasonable control.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Westbridge Market and Xinyee Technology Co., Limited will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights available to you under applicable law.
22. Force Majeure
We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, government actions, labor disruptions, telecommunications failures, or other comparable events.
Where such an event affects an order, we will make reasonable efforts to communicate material delays and determine an appropriate resolution.
23. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, Website, policies, services, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will apply prospectively unless otherwise required by applicable law.
25. Governing Law
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
Nothing in these Terms is intended to deprive a consumer of any mandatory rights or protections that cannot lawfully be excluded under the laws applicable to that consumer or transaction.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
27. Contact Us
If you have questions regarding these Terms, an order, or our Website, please contact:
Westbridge Market
Operated by Xinyee Technology Co., Limited
Email: support@westbridgemarket.com
Phone: +852 2331 2930
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (Hong Kong Time, HKT)
We aim to respond to customer inquiries within 1–2 business days.
Registered Address:
RM 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong