Return & Refund Policy
Last Updated: June 30, 2026
Thank you for shopping with Westbridge Market. We want our return and refund process to be clear and transparent.
This Return & Refund Policy applies to eligible purchases made through westbridgemarket.com.
Westbridge Market is operated by Xinyee Technology Co., Limited.
1. Return Window
We accept eligible return requests made within 14 calendar days of confirmed delivery.
To request a return, please contact us at:
Please include your order number, the item you wish to return, and the reason for your return.
Return requests submitted after the 14-day return period may not be eligible for return unless otherwise required by applicable law.
2. Return Eligibility
To be eligible for a return, the item must generally:
- Be returned in its original condition
- Be unused or, where inspection is reasonably necessary, not show signs of use beyond what is necessary to inspect the item
- Include original accessories, manuals, components, and other items supplied with the product
- Be returned in its original packaging where reasonably possible
- Include proof of purchase or the applicable order number
Items that are materially damaged, altered, incomplete, or used beyond reasonable inspection after delivery may not qualify for a standard return, except where the item was received damaged, defective, or incorrect.
3. How to Request a Return
Before returning any item, please contact us at support@westbridgemarket.com to request return instructions.
Please do not send a return to our registered business address or to the address shown on the original shipping package unless specifically instructed to do so by our customer support team.
Once your return request has been reviewed, we will provide the applicable return instructions and return address.
Returns sent without authorization or to an incorrect address may experience delays in processing.
4. Change-of-Mind Returns
If you wish to return an eligible item because you changed your mind, ordered the wrong item, or no longer require the product, you may request a return within the 14-day return period.
For eligible change-of-mind returns:
- The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable unless otherwise required by applicable law.
- We do not charge a restocking fee for eligible returns.
- The customer is responsible for ensuring that the return shipment is properly packaged.
We strongly recommend using a trackable shipping service for customer-paid returns.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us promptly at support@westbridgemarket.com.
Please provide:
- Your order number
- A description of the problem
- Photographs or other reasonable evidence showing the product and packaging, where appropriate
After reviewing the issue, if we confirm that the item was damaged, defective, or incorrectly supplied, we will provide an appropriate resolution, which may include a replacement or refund.
For approved returns resulting from a damaged, defective, or incorrect item, Westbridge Market will be responsible for the applicable return shipping cost.
6. Return Shipping
For standard change-of-mind returns, the customer is responsible for the cost of returning the product.
For approved returns involving damaged, defective, or incorrect items, Westbridge Market will provide or reimburse reasonable return shipping costs as instructed by our customer support team.
Please follow the return instructions provided by us before sending the product.
7. Refund Processing
Once an eligible returned item has been received, we will inspect the item and notify you of the status of your refund.
Approved refunds will generally be processed within 3–5 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used for the purchase.
After we issue a refund, additional time may be required for your bank, card issuer, or payment provider to post the credit to your account. These processing times are outside our control.
8. Original Shipping Charges
For change-of-mind returns, the original shipping charge paid at checkout is generally non-refundable.
If the return results from an item that we confirm was damaged, defective, or incorrectly supplied, applicable original shipping charges associated with the affected item may also be refunded where appropriate.
9. Customs, Duties & DAP Shipments
Orders shipped from Hong Kong to the United States are shipped on a Delivered at Place (DAP) basis unless otherwise expressly stated at checkout.
Applicable import duties, taxes, customs charges, brokerage fees, or other import-related charges assessed on a shipment are the responsibility of the recipient, as described in our Shipping Policy.
Import duties, taxes, customs charges, brokerage fees, or similar charges paid directly by the customer to a carrier, customs authority, broker, or other third party are generally not refundable by Westbridge Market because those amounts were not paid to us.
10. Refused Shipments & Failure to Complete Customs Clearance
If a customer refuses delivery, fails to complete required customs clearance, or declines to pay applicable import duties, taxes, customs charges, or other charges associated with a DAP shipment, please contact us as soon as possible.
If the shipment is returned to us, any refund will generally be considered after the returned merchandise has been received and inspected.
Where permitted by applicable law, actual non-recoverable costs associated with the refused or returned shipment — including original shipping costs, return transportation charges, carrier charges, customs-related costs, or other applicable third-party charges — may be deducted from the refund.
We will not deduct amounts that were not actually incurred or otherwise applicable to the returned shipment.
If a shipment is abandoned, destroyed, or otherwise not returned to us due to the recipient’s failure to complete customs clearance or accept delivery, refund eligibility will be evaluated based on the circumstances and applicable law.
11. Lost Return Shipments
Customers are responsible for customer-paid return shipments until they are delivered to the return location provided in our return instructions.
For this reason, we recommend using a trackable shipping service and retaining proof of shipment.
If Westbridge Market provides a return shipping label for an approved damaged, defective, or incorrect item, please follow the shipping instructions provided by our customer support team.
12. Exchanges
For damaged, defective, or incorrect items, we may offer a replacement where appropriate and where replacement inventory is available.
For other returns, the simplest option may be to return the eligible item for a refund and place a new order for the desired product.
Please contact our customer support team for instructions before returning an item.
13. Order Cancellations
If you need to cancel an order, please contact us at support@westbridgemarket.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is shipped.
We cannot guarantee that an order can be canceled once fulfillment has begun.
Once an order has shipped, it can no longer be canceled and must follow the applicable return process after delivery.
14. Refund Questions
If you have received confirmation that a refund was issued but the credit has not appeared on your account, please allow additional processing time for your bank, card issuer, or payment provider.
If the expected processing period has passed, please contact us and your payment provider for further assistance.
15. Customer Support
For questions about a return, refund, replacement, or existing order, please contact:
Westbridge Market
Operated by Xinyee Technology Co., Limited
Email: support@westbridgemarket.com
Phone: +852 2331 2930
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (Hong Kong Time, HKT)
We aim to respond to customer inquiries within 1–2 business days.
Registered Address:
RM 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong