Privacy Policy

Last Updated: June 30, 2026

Westbridge Market respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit westbridgemarket.com (the “Website”), place an order, contact us, or otherwise interact with Westbridge Market.

Westbridge Market is operated by Xinyee Technology Co., Limited, a company registered in Hong Kong.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information.

Information You Provide to Us

When you place an order, create an account, contact customer support, request a return or refund, or otherwise communicate with us, we may collect information such as:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased
  • Account information
  • Customer service communications
  • Return and refund information
  • Other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information is processed through the payment method or payment service provider made available at checkout.

Depending on the payment method used, payment information may be collected and processed directly by a third-party payment processor, acquiring institution, card network, financial institution, or other payment service provider.

Westbridge Market may receive transaction-related information such as payment status, transaction identifiers, payment method type, fraud screening results, and limited payment details necessary to process and manage an order.

We do not intend to store complete payment card numbers or card security codes on our own systems where payment information is processed directly by an authorized third-party payment service provider.

2. Information Collected Automatically

When you visit or use our Website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages viewed
  • Referring pages or websites
  • Date and time of access
  • Cookie or similar technology identifiers
  • Approximate location derived from technical information
  • Information used for security and fraud prevention

This information may be collected through server logs, cookies, and similar technologies.

3. How We Use Personal Information

We may use personal information for legitimate business purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Providing shipping and tracking information
  • Communicating about orders
  • Providing customer support
  • Processing returns, refunds, and replacements
  • Maintaining customer accounts
  • Detecting and preventing fraud or unauthorized transactions
  • Protecting the security of our Website
  • Complying with legal, regulatory, accounting, and payment-processing requirements
  • Maintaining appropriate business and transaction records
  • Improving our Website and customer experience
  • Responding to customer inquiries and requests
  • Enforcing our Terms & Conditions and other applicable policies

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information.

4. Order Fulfillment & Shipping

To process and deliver orders, we may share necessary personal information with service providers involved in fulfillment and delivery.

This may include:

  • Shipping carriers
  • Logistics providers
  • Warehousing or fulfillment providers
  • Customs brokers
  • Customs or government authorities where required
  • Other parties reasonably necessary to complete delivery

Information shared for these purposes may include your name, shipping address, telephone number, email address, order information, and other information reasonably required to process and deliver the shipment.

Orders are fulfilled from Hong Kong and shipped internationally to customers in the United States. As a result, personal information necessary for fulfillment may be processed across jurisdictions.

5. Payment Processing & Fraud Prevention

We may share or make available necessary transaction information to payment processors, acquiring institutions, banks, card networks, fraud-prevention providers, and other financial service providers involved in processing or protecting a transaction.

These parties may process information in accordance with their own legal obligations and privacy practices.

We may use transaction, account, device, order, and related information to identify potentially fraudulent, unauthorized, or abusive activity.

For certain transactions, additional order verification may be required before fulfillment.

6. Cookies & Similar Technologies

Our Website may use cookies and similar technologies to:

  • Maintain essential Website functionality
  • Keep items in your shopping cart
  • Remember preferences
  • Support account and checkout functionality
  • Maintain Website security
  • Prevent fraud
  • Understand Website performance
  • Improve the customer experience

Some cookies may be necessary for the Website and checkout process to function properly.

If we use optional analytics, advertising, or other non-essential cookies that require consent under applicable law, we will provide appropriate choices or notices where required.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. Analytics & Website Improvement

We may use website analytics or similar tools to understand how visitors interact with our Website and to improve Website performance and customer experience.

If third-party analytics services are used, those providers may process technical information such as device information, IP address, browser information, and Website interactions in accordance with their applicable privacy practices.

Where consent is required for non-essential analytics technologies, we will seek appropriate consent before using them.

8. Marketing Communications

We will not send marketing emails solely because you placed an order unless permitted by applicable law.

If we offer promotional email subscriptions, you may choose whether to subscribe.

Where required, marketing communications will be sent based on your consent or another lawful basis.

You may unsubscribe from marketing communications using the unsubscribe method provided in the applicable message.

Transactional communications relating to your orders, payments, shipping, security, returns, refunds, or customer service are not considered promotional communications and may still be sent when necessary to provide our services.

9. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, fulfill transactions, protect customers, or comply with legal obligations.

These parties may include:

  • Payment processors and financial institutions
  • Shipping and logistics providers
  • Website hosting and technology providers
  • Fraud-prevention and security providers
  • Customer service providers
  • Professional advisers where necessary
  • Government, regulatory, customs, judicial, or law-enforcement authorities where legally required

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar legitimate business transaction, subject to applicable legal requirements.

10. Sale of Personal Information

Westbridge Market does not sell personal information for monetary consideration.

If our data practices change in a manner that creates additional rights under applicable privacy law, we will update this Privacy Policy and provide any required notices or choices.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • Order fulfillment
  • Customer service requirements
  • Returns and refunds
  • Fraud prevention
  • Chargeback and payment disputes
  • Accounting and tax obligations
  • Legal and regulatory requirements
  • Establishing, exercising, or defending legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe their account or transaction information has been compromised.

13. International Data Transfers

Westbridge Market is operated by Xinyee Technology Co., Limited in Hong Kong and serves customers in the United States.

Your personal information may therefore be processed or stored in jurisdictions other than the jurisdiction in which you reside, including Hong Kong and locations where our service providers operate.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

14. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how personal information is used or disclosed
  • Object to or restrict certain processing where applicable
  • Withdraw consent where processing is based on consent
  • Exercise other privacy rights available under applicable law

These rights are not absolute and may be subject to legal exceptions, verification requirements, and record-retention obligations.

To submit a privacy request, please contact:

support@westbridgemarket.com

We may need to verify your identity before completing certain requests.

15. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to our business and processing activities, these rights may include access, correction, deletion, portability, or rights relating to certain uses or disclosures of personal information.

We will process applicable privacy requests in accordance with legal requirements.

To submit a request, contact support@westbridgemarket.com.

16. Children’s Privacy

Our Website and products are intended for general commercial and consumer use and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Website.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

17. Third-Party Links

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.

18. Business Transfers

If Xinyee Technology Co., Limited or Westbridge Market is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any recipient of such information will be subject to applicable legal requirements regarding its handling.

19. Legal & Regulatory Disclosure

We may preserve, use, or disclose personal information where reasonably necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from government or regulatory authorities
  • Meet customs or import requirements
  • Comply with payment-processing or financial obligations
  • Investigate fraud, security incidents, or unauthorized transactions
  • Protect our legal rights or the rights and safety of customers or others
  • Establish, exercise, or defend legal claims

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, service providers, or applicable legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Westbridge Market
Operated by Xinyee Technology Co., Limited

Email: support@westbridgemarket.com
Phone: +852 2331 2930

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (Hong Kong Time, HKT)

We aim to respond to customer inquiries within 1–2 business days.

Registered Address:
RM 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong