Shipping Policy
Last Updated: June 30, 2026
Thank you for shopping with Westbridge Market. This Shipping Policy explains our order processing, shipping charges, estimated delivery times, tracking, customs responsibilities, and other important information regarding the delivery of orders placed through westbridgemarket.com.
Westbridge Market is operated by Xinyee Technology Co., Limited, a company registered in Hong Kong.
1. Shipping Destinations
We currently ship to eligible addresses within the United States, including Alaska and Hawaii.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Deliveries to Alaska, Hawaii, remote locations, or destinations requiring additional carrier handling may take longer than our standard estimated delivery timeframe.
2. Where We Ship From
Orders are fulfilled and shipped from Hong Kong.
Orders shipped to the United States are international shipments and may be subject to customs clearance and applicable import requirements.
3. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note that processing time is separate from shipping transit time.
4. Estimated Shipping & Delivery Time
After an order has been processed and shipped, estimated transit time to most eligible U.S. addresses is generally:
5–7 business days
Including order processing time, most customers should generally expect delivery within approximately:
6–9 business days after successful payment confirmation
Deliveries to Alaska, Hawaii, remote locations, or destinations requiring additional carrier handling may take longer.
Delivery timeframes are estimates and are not guaranteed delivery dates. International transportation, customs clearance, carrier delays, severe weather, peak shipping periods, public holidays, or other circumstances outside our reasonable control may affect delivery.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update using the contact information associated with your order.
5. Shipping Carriers
Depending on the product, destination, and fulfillment requirements, orders may be shipped using carriers such as:
- DHL
- FedEx
- USPS
International logistics partners or final-mile delivery partners may also be involved in the delivery of an order.
The specific carrier used may vary depending on the shipment.
6. Shipping Charges
Our standard shipping charges are:
- Orders under $500: $50 shipping fee
- Orders of $500 or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Customers will have an opportunity to review the product price, shipping charge, and order total before submitting payment.
Please note that shipping charges do not include any import duties, taxes, customs charges, brokerage fees, or other import-related charges that may be assessed separately under the DAP shipping terms described below.
7. Customs, Duties & Import Charges — DAP Shipping
Orders are shipped from Hong Kong to the United States on a Delivered at Place (DAP) basis unless otherwise expressly stated at checkout.
Under DAP shipping terms, the amount paid to Westbridge Market at checkout does not include any customs duties, import taxes, brokerage fees, or other import-related charges that may be assessed by customs authorities, carriers, brokers, or other applicable parties.
If such charges apply to your shipment, they are the responsibility of the recipient and may be collected separately by the carrier, customs authority, or other applicable party.
The amount of any applicable duties, taxes, or import-related charges may vary depending on factors including the product, shipment value, product classification, country of origin, and applicable laws and regulations.
Westbridge Market does not determine or control these charges and cannot guarantee their amount in advance.
Customers are responsible for complying with applicable import requirements and for paying any applicable import duties, taxes, customs charges, or other import-related fees assessed on their shipment.
If a recipient refuses a shipment, fails to complete required customs clearance, or fails to pay applicable import charges, the shipment may be held, returned, abandoned, or otherwise handled in accordance with the carrier’s or applicable authority’s procedures.
Any refund eligibility in these circumstances will be determined in accordance with our Return & Refund Policy, taking into account applicable shipping, return transportation, customs, carrier, or other non-recoverable charges where permitted by applicable law.
8. Shipment Confirmation & Tracking
Tracking information is provided for shipped orders.
Once your order has been dispatched, we will send a shipment confirmation email to the email address provided during checkout with the available tracking information.
Please allow reasonable time after shipment for tracking information to become active in the carrier’s system.
If you have questions about your shipment or tracking information, please contact us at support@westbridgemarket.com.
9. Signature Requirements
A signature may be required for certain shipments based on factors such as:
- Order value
- Product type
- Delivery destination
- Fraud-prevention considerations
- Carrier requirements
If signature confirmation is required for your shipment, someone may need to be available at the delivery address to accept the package.
10. Address Changes
Customers are responsible for reviewing their shipping information carefully before submitting an order.
If you discover an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to accommodate an address correction before an order enters fulfillment or is shipped.
However, we cannot guarantee that an address can be changed after fulfillment has begun or after the shipment has been transferred to a carrier.
Additional carrier charges resulting from an address correction or rerouting request may apply where permitted.
11. Order Changes & Cancellations
If you need to request a change or cancellation, please contact us at support@westbridgemarket.com as soon as possible after placing your order.
An order may be changed or canceled if we are able to process the request before the order enters fulfillment or is shipped.
We cannot guarantee that a modification or cancellation request can be completed once fulfillment has begun.
Once an order has been shipped, it can no longer be canceled.
If the order has already shipped, you may request a return after delivery if the order is eligible under our Return & Refund Policy.
12. Delivery Delays
Occasional delivery delays may occur due to circumstances including:
- International transportation delays
- Customs clearance
- Carrier disruptions
- Severe weather
- Peak shipping periods
- Public holidays
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@westbridgemarket.com with your order number.
We will review the available shipment and tracking information and assist with the next steps.
13. Lost or Missing Packages
If tracking information indicates a delivery problem or your package has not arrived after the expected delivery period, please contact us at:
Please provide your order number and relevant delivery information.
We will review the available tracking information and, where appropriate, work with the applicable carrier or logistics provider to investigate the shipment.
14. Damaged or Incorrect Items
If your order arrives damaged or you receive an item different from what you ordered, please contact us promptly at:
Please provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging where reasonably necessary to evaluate the claim
Eligible claims involving damaged or incorrect products will be handled in accordance with our Return & Refund Policy.
15. Customer Support
If you have questions about shipping or an existing order, please contact us:
Westbridge Market
Operated by Xinyee Technology Co., Limited
Email: support@westbridgemarket.com
Phone: +852 2331 2930
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (Hong Kong Time, HKT)
We aim to respond to customer inquiries within 1–2 business days.
Registered Address:
RM 11, 13/F, Block C, Wong King Industrial Building
192–198 Choi Hung Road, San Po Kong
Hong Kong